Returns Policy
Your rights to return goods are protected under EU Distance Selling Directive which can be found on the UK government legislation web site. When you buy goods through www.flexi-bond.co.uk or our sister site www.britishfelt.co.uk, you enjoy the same rights as you would if purchasing from a regular shop or showroom.
In addition to this you are entitled to a seven day “cooling off” period, as described in the government web-site shown above. We want you to be completely satisfied with your purchases. However if for any reason you are unhappy please return your purchase to us within 7 days and we will exchange, replace or refund the purchase at your request; subject to the following conditions:
​
“The goods must be returned in clean, strong packaging “fit for purpose”.
“The goods must be returned to us in a clean, undamaged, unused condition.
“Returns are only accepted by prior arrangement with our office.
“We will not refund any items that have been specially manufactured to your individual specifications